Accessibility Statement

Accessibility Statement for The Extensionist

The Extensionist is committed to providing a website that is accessible to as many people as possible, regardless of technology or ability. We aim to make your experience on our website welcoming and inclusive for all visitors, including those with disabilities.

What we’re doing

We are actively working to ensure our website meets the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard, which outlines best practices for accessibility.

Our efforts include:

Designing with accessibility in mind from the start
Using clear and readable fonts
Ensuring good contrast between text and background
Adding alternative text to images
Making navigation simple and consistent
Allowing users to resize text and zoom easily

Known limitations

While we aim to ensure our site is fully accessible, we are aware that some areas may still need improvement. For example:

Some older documents or third-party booking tools may not yet meet full accessibility standards
Occasional updates may temporarily affect accessibility

We’re continually reviewing and improving our site to address these issues.

Need help accessing something?

If you have any trouble using our site or would like to request information in a different format (such as large print or accessible PDF), we’re happy to help.

📧 Email: info@theextensionist.com

📞 Phone: 020 7223 9922
📍 Visit us: 78 York Road, London, SW11 3QD 

We aim to respond to accessibility queries within 3 working days.

Further support

If you are not satisfied with our response or need advice, you can contact the Equality Advisory and Support Service (EASS):
https://www.equalityadvisoryservice.com