Privacy Policy

At The Extensionist, we are committed to protecting your privacy and handling your personal data in a transparent and secure way. This policy outlines how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Extensionist

Email: info@theextensionist.com

Phone: 020 7223 9922
Visit us: 78 York Road, London, SW11 3QD 

We are the data controller for the purposes of this privacy policy.

2. What Information We Collect

We may collect and process the following personal data:

Contact Information – when you send us an email or use a contact form (e.g., your name, email address, phone number)
Website Usage Data – through cookies and analytics tools such as Google Analytics (e.g., browser type, IP address, pages visited, time on site)

We do not collect sensitive personal information or payment details through this website.

3. How We Use Your Information

We use your data to:

Respond to enquiries submitted via our contact form or email
Improve website performance and user experience (via anonymised analytics)
Monitor and protect the website from misuse or security issues

We do not use your data for marketing unless you have explicitly opted in.

4. Legal Bases for Processing

We rely on the following lawful bases to process your personal data:

Legitimate interests – to respond to enquiries or improve our website
Consent – if you opt-in to cookies or provide your details voluntarily

5. How We Store and Protect Your Data

We store data securely and limit access to authorised personnel only
We use secure methods to transfer and store information
We regularly review and update our data protection measures

We will not retain your personal data for longer than necessary.

6. Sharing Your Information

We do not sell or share your personal data with third parties for marketing. We may share information with:

Website service providers (e.g., web hosting or analytics services) under strict data protection agreements
Legal authorities if required to do so by law

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally allowed)
Object to or restrict how we process your data
Withdraw consent (where applicable)

To exercise your rights, contact us at: info@theextensionistsalon.com

8. Cookies

Our website may use cookies to enhance your browsing experience and track anonymised site usage. You can control or disable cookies via your browser settings. For more detail, see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our practices. Please check this page periodically.

Contact

If you have questions or concerns about how we handle your data, please contact us:

📧 Email: info@theextensionist.com

📞 Phone: 020 7223 9922
📍 Visit us: 78 York Road, London, SW11 3QD 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk